At Hugo Boss Shop, we understand that true luxury extends beyond our premium fragrances and beauty collections to include a seamless shopping experience from delivery to returns. Our policies are designed with your satisfaction and peace of mind as our highest priority.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Timeframe |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after dispatch |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after dispatch |
Note: We ship globally, with the exception of some Asian regions and remote areas. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Returns & Exchanges Policy
We want you to be completely satisfied with your Hugo Boss Shop purchase. If you’re not happy with your order, we’re here to help with a straightforward returns process.
Return & Exchange Eligibility
We accept returns and exchanges for items in their original condition, with tags attached and packaging intact, within 15 days of delivery.
Non-Returnable Items
To ensure the safety, hygiene, and quality of our products, the following items cannot be returned or exchanged once opened or used:
- Opened or used bath & body products (Bath & Body, Body Lotion, Body Wash Shower Gel)
- Personal care items (Cleansers Toners, Eye Care, Face Masks, Face Scrubs)
- Opened fragrance products (Eau de Cologne, Eau de Parfum, Eau de Toilette, Aftershave)
- Gift sets where the original packaging has been opened or tampered with
Return Process
1 Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the following template to ensure we have all necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Hugo Boss Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify]
I confirm that the product(s) are in their original condition with packaging intact.
My preferred resolution is:
[ ] Full refund
[ ] Exchange for [Product Name and Variant] [ ] Store credit
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]
2 Receive Return Instructions
Within 1-2 business days, you will receive detailed return instructions, including the return shipping address and any special requirements.
3 Ship Your Return
Package your items securely in their original packaging and ship to the provided address. We recommend using a trackable shipping service and retaining your proof of postage.
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
4 Return Processing
Once we receive your return, our quality team will inspect the items within 3-5 business days. You will be notified via email once the inspection is complete.
Refund Information
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 7-10 business days after return approval
- PayPal Payments: 3-5 business days after return approval
Refund Method
Refunds will be issued to the original payment method used for purchase. If this is not possible, we will issue store credit or arrange an alternative refund method.
Please Note: Original shipping fees are non-refundable, except in cases of incorrect or defective items shipped by Hugo Boss Shop.
Exchange Process
Exchanges are subject to product availability. If your requested exchange item is unavailable, we will contact you to discuss alternatives or issue a refund.
International Returns
As we serve customers globally (excluding some Asian regions and remote areas), international returns may be subject to additional shipping costs and customs documentation requirements. Our customer service team will provide specific guidance for international returns.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you.
Customer Service Contact
For any questions regarding shipping, returns, or exchanges, please contact our dedicated customer service team:
Email: [email protected]
Business Address:
1773 Hampton Meadows
Fitchburg, US 01420